NHTSA Complaint #11623889 — 2019 VOLKSWAGEN JETTA
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11623889 |
| Vehicle | 2019 VOLKSWAGEN JETTA |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
I was driving and the and the stop start error came on, smelled gasoline and the EPC and check engine lights came on. I kept driving because we were on the freeway and couldn’t quite stop there but my car automatically turned off. The lights stayed on. I was able to turn it off after a few tries and get it to the mechanic (with it turning off a couple times on the way there). After diagnosis, they stated that it is the fuel injectors that need to be replaced because the gasoline and oil are mixing and thinning out the oil as well as potentially cause a fire. Due to that, i now need to replace the spark plugs and replace the oil as well as all 4 fuel injectors. I checked with volkswagon and they stated my car is not on a recall list but I did see there was a recall previously for the fuel injectors. Even if my car is not on the list, this is literally hazardous. The mechanic sent me a video of the oil mixed with gas firing up.
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