NHTSA Complaint #11623857 — 2018 HONDA CR-V

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11623857
Vehicle	2018 HONDA CR-V
Component	UNKNOWN OR OTHER
Date of Incident	September 18, 2024
Date Filed	November 6, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Our vehicles air conditioning went out due to the AC Shaft Seal failing on the vehicle, which had its warranty extended by the NHTSA. Honda replaced this part after it failed over the extended warranty but also statted that due to it failing, the entire AC system went out because the compressor blew and sent parts theough out the entire AC system. Honda is not willing to replace the AC system that went out due to the seal failing. This seems inappropriate on our end because they new the failure could happen, did not part us to the potential risks, allowed for it to fail, and want to charge us the cost of repairs for the entire AC system that broke due to the part they new would fail, failing.

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