NHTSA Complaint #11623763 — 2014 MERCEDES-BENZ C300

The contact owns a 2014 Mercedes-Benz C300. The contact stated that an unidentified recall was previously completed on the vehicle; however, the recall remedy failed to prevent the failure from occurring. The contact stated that while driving at undisclosed speeds, the steering wheel locked. No warning light was illuminated. The vehicle was towed to a local dealer, where it was diagnosed and determined that the electronic steering lock and the TRP needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 158,000.