NHTSA Complaint #11623730 — 2015 ACURA RDX

What component or system failed or malfunctioned, and is it available for inspection upon request? The low-beam headlight system has failed due to severe, progressive dimming that has rendered it nearly unusable at night. This component poses a clear safety hazard and is available for immediate inspection upon request. How was your safety or the safety of others put at risk? The dim headlights make nighttime driving extremely hazardous, forcing me to rely on high beams, which in turn creates visibility risks for other drivers. Reduced visibility has endangered my safety and the safety of others, particularly on unlit or busy roads where clear vision is essential. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, the issue has been confirmed by the Acura dealership on two separate occasions. Each time, they recommended a $2,000 repair due to the need to replace the entire headlight assemblies, as the dimming is related to a reflective film issue that cannot be fixed by merely replacing the bulb. This problem is persistent and has been professionally diagnosed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Yes, the vehicle has been inspected by both the Acura dealership and a third-party service provider, Midas. The issue has been clearly documented by both parties, and the recommended solution has been consistent: full replacement of both headlight assemblies due to the reflective film defect. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or error messages to indicate the dimming issue. However, I began noticing the brightness gradually worsening over the past few years, forcing me to rely on high beams at night. This problem is ongoing, with no alternative solution other than the costly full assembly replacement recommended by Acura.