NHTSA Complaint #11623172 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. While the contact's son was driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The contact stated that the failure occurred a short distance from the residence. The vehicle was driven back to the residence. The vehicle was then towed to the dealer where it was diagnosed with transmission clutch assembly failure. The contact was informed that the transmission clutch assembly needed to be replaced. The vehicle was repaired. Additionally, the contact stated that the failure had occurred several times. The contact stated that the transmission clutch assembly had been replaced in 2019, 2020, and 2021, and the repairs were covered under warranty. The contact stated that another Ford dealer had completed the previous repairs. The contact stated that in 2021 after the repair was performed, the contact was provided a discount if the failure reoccurred; however, the discount was not applied during the July 2024 repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 139,164.