NHTSA Complaint #11623164 — 2021 BMW X3

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11623164
Vehicle 2021 BMW X3
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

In June 2023, I purchased a vehicle from Enterprise Car Sales. Around June 2024, I reached out to them with concerns about the vehicle. They recommended I contact either the insurance or warranty company, but neither could address my issue. I then took the vehicle to the dealership, and they agreed to inspect it. They confirmed that the windshield and rear window molding trim were aftermarket parts, which were causing streaks on the window and obstructing the driver’s view. Additionally, the brakes and tires had been replaced with non-recommended parts, though I was willing to cover the cost of replacing these two items out of pocket.

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