NHTSA Complaint #11623116 — 2025 BUICK ENVISTA

The contact owns a 2025 Buick Envista. The contact stated that while driving at unknown speeds, the speedometer gauge went blank. While driving at an undisclosed speed, the vehicle shut off. The speedometer started flashing, and the MPH changed. The contact stated that 71 MPH was displayed on the speedometer and continued to flash and increase. There were no warning lights illuminated. The vehicle was taken to the local dealer, where the system was upgraded. The vehicle was repaired, but the failure recurred. The vehicle was taken to another local dealer, Ferguson Buick GMC (1601 N Elm Pl., Broken Arrow, OK 74012); where it was determined that a factory reset was needed. The vehicle was repaired, but the failure persisted. The dealer suggested that the vehicle be taken to another location. While driving at an undisclosed speed, the speedometer became inoperable for five minutes. The instrument panel was blank. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 250.