NHTSA Complaint #11622988 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while driving at an undisclosed speed, the driver's side rear toe link fractured. The contact stated that the rear end of the vehicle swerved to the left. The contact stated that it was difficult to control the vehicle. The vehicle was driven to the shoulder of the roadway. The contact exited the vehicle. The contact stated upon inspecting the vehicle, the contact noticed that the driver's side rear suspension was on the ground underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed with a fractured driver's side rear toe link. The contact was informed that the driver's side rear toe link needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The contact had received notification NHTSA Campaign Number: 21V537000 (Suspension); however, the contact was advised that the ABS and the wheel bearing needed to be replaced prior to the recall repair being performed. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 92,500.