NHTSA Complaint #11622810 — 2021 FORD MUSTANG MACH E

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11622810
Vehicle 2021 FORD MUSTANG MACH E
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

Our vehicle would flash a "Front Camera fault service required" and a "Collision Warning not available" every now and then that started a few months ago. I had it diagnosed by the dealer and they said it would cost me $786.50 to do a major update on IPC, IPMA, PSCM, CCM, CMR, and perform IPMA Alignment per TSB 23-2040. We have to pay this because we are out of warranty. We thought all system upgrades are supposed to be free. Wouldn't this be a flaw on the Mach-e and should be considered a standard safety issue that needs to be corrected at no cost to the car owner? I saw that many owners also have the same issue. Our family including a [XXX] may be at risk because of this. Appreciate your help on this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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