NHTSA Complaint #11622794 — 2017 LINCOLN MKZ

The contact owns a 2017 Lincoln MKZ. The contact stated while driving at an undisclosed speed, there was a whining sound coming from under the hood. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, while driving 30 MPH, the accelerator pedal was depressed but the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to exceed 30 MPH. The vehicle was driven to the place of employment. The contact stated that after work, the vehicle was started, and the accelerator pedal was depressed; however, the vehicle failed to accelerate as needed. The vehicle was driven to the residence. The contact stated that on the following day, the vehicle was started; however, the vehicle failed to move forward. The contact stated that the vehicle instead rolled backward. In addition, the contact stated that the vehicle became undrivable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 18V390000 (Power Train); however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 127,000.