NHTSA Complaint #11622563 — 2013 KIA SOUL

The contact owns a 2013 Kia Soul. The contact stated while driving 35 MPH, the vehicle started making abnormally loud sounds and lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The contact resumed driving; however, the failure persisted. The contact was able to drive to the residence and noticed that the oil level was low. The contact added oil to the vehicle and started the vehicle. The contact stated upon checking the oil level again, there was no oil left in the vehicle. The contact then inspected the ground, but there was no oil on the ground. The contact researched the failure online. The contact then inspected the exhaust pipe and noticed that the oil had leaked into the exhaust pipe. The vehicle was towed to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the repair was not covered under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) because the failure was not related to the recall. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 140,000. The VIN was not available.