NHTSA Complaint #11622424 — 2019 RAM 1500

Power steering intermittent failure. Doesn’t appear to be related to truck use: it happens when truck is first turned on, happens while driving. The gauge screen turns red, says “Power Steering Unavailable,” and power steering is lost. Power steering dash light turns on. Power steering is lost, sometimes for a second, sometimes for longer. This happens at idle, as well as driving various speeds (20 mph-60 mph). It happens while driving straight and in turns. Thankfully it has only gone out on slow-speed turns so far. It resets when truck is turned off, but will fail a few seconds after turning on. There is a recall for this exact problem. The recall manufacture window ends one month before the manufacture date of our truck. We have contacted a service representative at a dealership and they refused to fix the problem under the recall for that specific problem because our truck’s VIN is one month beyond the recall window. Is there even the slightest possibility that a faulty rack/wiring affected by this recall was installed on the vehicle. The recall date must be expanded. A sudden loss of power steering while driving may have serious consequences, including loss of life.