NHTSA Complaint #11622121 — 2003 JAGUAR VANDEN PLAS

I am writing to report a serious incident involving unsafe and negligent repair work performed by Arie Nol Auto Center Inc., an auto repair shop in Kentwood, Michigan. The shop’s conduct has not only caused personal distress but also raised significant public safety concerns. In December 2023, Arie Nol Auto Center diagnosed my 2003 Jaguar XJ8 Vanden Plas as needing a new water pump and mass airflow sensor. After allegedly making these repairs, the vehicle was parked in my garage. However, in May 2024, when I attempted to drive the vehicle, the engine warning light illuminated, and the oil system displayed dangerously low levels. Upon inspection, a retired mechanic discovered that the car had no oil, and the oil cooler bypass was missing. The vehicle leaked oil profusely, which could have led to a catastrophic engine failure or a road hazard. I believe the shop’s negligence could endanger not only vehicle owners but also other motorists. Given the potential risks associated with this type of negligence, I request that the NHTSA investigate this matter to determine whether broader safety violations are present. Repair shops that disregard safety should not be permitted to operate unchecked. Thank you for your attention to this matter.