NHTSA Complaint #11622049 — 2018 JAGUAR F-PACE

Vehicle will lose power intermittently while driving and sometimes when you try to start the vehicle it will be come dead. I’ve replaced the battery and the problem still occurs. A few nights in a row the alarm system would just beep for no reason . I changed the key fob battery and that didn’t help either. The engine makes a weird noise and constantly jerks.also the engine shakes extremely bad even though I’ve had a tune up, I’ve called Jaguar consumer services to find out about past recall details and was advised that information wasn’t available to them if the services were actually completed or just cleared out & I’d have to call the service center that completed the recall/repairs. It’s impossible to do so as I’m not the original owner. Jaguar advised they couldn’t help and this is very common for the power train in these vehicles to malfunction however the manufacturer isn’t being accountable. Also when I checked the recalls on NHTSA & Jaguar websites It indicated there’s no recalls, however when I called Jaguar consumer services I was advised of 2 recalls/campaigns that relate to the engine light. I’ve had a similar issue with a Range Rover that we checked for recalls and they were cleared from under the vin but the service wasn’t performed and when we experienced the issue we were charged on 2 occasions and once I discover the issue previously had a recall they refunded one of the issues, they’re all under the same umbrella and truly need to be investigated. I hope more people learn about reporting these issues to the nhtsa and other outlets instead of just reporting to Jaguar because they truly only want to get money out of the situation and don’t want to be accountable for the defects of there vehicles.