NHTSA Complaint #11621898 — 2022 HONDA CIVIC

My daughters car started having steering issues. We took the car to the Honda dealer we bought the car from for repair. Instead of addressing the recall they stated the steering issue wasn't a recall issue but when the car's vin number is pulling up a recall for steering. We took the vehicle to another Honda dealer for a second opinion and again they said the steering issue wasn't part of the recall. Neither dealer mentioned anything about repair the recall, they said the steering issue wasn't part of the recall. The second dealership stated "even if we wanted to fix the steering issue found we could because the parts aren't available for 4 to 6 months" then tried to sell us a new car. I have all this information in writing from both dealership. Both dealerships charged us a service fee for the diagnosis when we were just asking for the recall to be repaired. I filed a complaint with Honda an their investigation consisted of calling the dealership to ask what the diagnosis was, no actual investigation was ever conducted. Honda said they couldn't help us. The recall has never been addressed. They wanted us to pay $3000 or $4000 for the repairs, my daughter was the first owner of this vehicle. We find it to be suspicious that a brand new vehicle has steering issues after 2 years of ownership and coincidently Honda put out a recall for steering issues but it's not part of the recall. The diagnosis paperwork from the dealership we received specifically stated the exact same thing the recall stated on the Honda website. We need help.