NHTSA Complaint #11621597 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated while stopped at a traffic signal, the contact depressed the accelerator pedal, and the vehicle hesitated before responding as needed. The contact stated that the vehicle was vibrating and was jerking into gear. The contact stated that the failure was intermittent but was a recurring failure. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission was leaking from the case and the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 48,000.