NHTSA Complaint #11621511 — 2016 HYUNDAI ACCENT

My 2016 Hyundai accent engine has all of sudden stop working and i have explained to multiple shops and my insurance that i was deployed for a whole year and the car was driving fine and once I came back it just wouldn’t crank. Two Hyundai shops informed me that the engine is locked up but neither shop provided a thorough investigation as to why this has happened. There were two-three major hurricanes in Texas where it was stored while I was deployed in Kuwait and Iraq from march 2023- march 2024 as well as another hurricane in Georgia where i am currently located now which happened September 2024. The engine is locked with no explanation as to how and a Hyundai representative by the name of don who provided the goodwill repair on July 09 2024 and i had it towed to Hyundai in Marietta and they looked and provided the same explanation that the engine is locked and to get it replaced with no detailed reasoning why. My safety has been at risk due to driving across states and town to get this vehicle serviced properly and causing mental anguish and depression as I am not able to get to where I need to go everyday which is causing friction in relationship and I am missing important events. I emailed the CEO Randy Parker and his executive assistant Amanda has done nothing but further deny the goodwill with no explanation on how, why, what, when. No, the problem was not confirmed as again it was no detail reasoning behind how the engine locked when it was working fine before returning from overseas. The vehicle was inspected by the local Hyundai dealerships in Killeen Texas and another in Marietta, GA and only inspected by one adjuster recently on October 10, 2024. There was no check engine illuminated in the car once I returned from overseas as it has not been driven much. There is still no check engine light illuminated even after all the shops checking. To make this right, I would like for Hyundai (HMUSA) to honor the goodwill REPAIR and or REPLACEMENT of the engine.