NHTSA Complaint #11621262 — 2024 BMW X7

The contact owns a 2024 BMW X7. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the brake pedal went to the floorboard, and the contact had to pump the brake pedal several times for the vehicle to come to a stop. The contact stated that an unknown warning light was illuminated. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 21,000. VIN tool confirms parts not available.