NHTSA Complaint #11621127 — 2011 FORD F-150

Purchased TRUCK at Gus Machado of Kendal Mia Fl. Informed dealership of downshifting transmission issues, I was told "there's No recall on my vehicle ", its normal that new truck has as breaking in period. AT 10,000 miles- Drove to Gus dealership for TRANSMISSION ISSUES, NO RESOLVE -AT 70,679 miles - 01/11/17 Drove AGAIN to Gus dealership, for severe engine and transmission issues. Dealership noted severe engine problems. Insurance.& warranty rep. and Ford rep. arrived at dealership and AGREED that ORIGINAL engine was BAD. Insurance would cover repair cost & Engine was replaced. R/O [XXX]-AT 71,429 miles 04/18/17, Drove to Gus Dealership noted my Transmission concerns, found driveshaft to be slipping and issues addressed. Transmission continues to date to be problematic. I researched ford forums and found that several ford owners also have similar Transmission Issues and FORD has recalls on Transmission, ONLY MY VIN ISN'T ON recall R/O [XXX]- 93,868 miles 05/28/19 Drove to Bill Jarrett FOR RECALL 19N01, In less than 15 minutes truck was returned INFORMED COMPUTER had to be reprogrammed. 11/19 I returned to Miami for surgery &treatment at the Miami VA. Truck continued to downshift, so I went into Gus dealership and they explained the recall fix. I was told there are no recall on transmission and eventually Transmission would streamline. AT 156,000 miles- Since reprograming truck has been double downshifting/bucking in first gear, which I have been stating to Ford dealership since purchase IS A SAFETY CONCERN. To date NO LIGHTS ON DASH DISPLAYS OF Transmission, but BUCKING/DOWNSHIFTING CONTINUES (A SAFTY CONCERN). 05/17/24, I called Ford and stated my concerns. I was told to go into dealership to have it checked. 05/18/24 went to Bill Jarrett where my concerns was noted. They Informed that there is NO RECALL on my truck and I would have to purchase a new transmission for$ 7,000.00. Filed complaint with Better Business Bureau INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION