NHTSA Complaint #11621120 — 2017 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11621120
Vehicle	2017 FORD F-150
Component	ENGINE
Date of Incident	May 1, 2024
Date Filed	October 21, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Cam phaser needs replaced. Received Customer Satisfaction Program letter 21B10 in October 2021 which expired on February 28, 2022. At the time I wasn’t having the problem so I filed the letter away. Berglund Ford has determined my undesirable noise issue is indeed the cam phaser. I need the CSP letter to be reissued with a current date so my truck can be fixed and mailed to my current address please. I understand the same dealership currently has 3 Ford trucks in their service department for the same reason. Why has this issue not been adjusted as a recall instead of a Customer Satisfaction issue? The undesirable noise is getting worse and distracting when I’m driving. I only have a little under 40,000 miles on my truck and it has been well maintained.

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