NHTSA Complaint #11621014 — 2016 SUBARU OUTBACK

The left front drive axel cracked while we were driving on an overpass connecting two highways. We didn’t hit or bump anything. The car just stopped, like the brakes were slammed on, except the brakes didn’t work. As we were on an incline, the car started rolling backwards, but fortunately the emergency brake worked. It happened so abruptly, I wasn’t able to fully pull off the road and my children in the back seat were screaming for their lives as truck after truck whizzed by rattling our car with their horns blaring missing us by inches. The police and fire trucks eventually blocked us from traffic until we could get a tow. The engine worked, but we couldn’t get into any gear. The mechanic said it must’ve been a faulty part to have gone like that. When the axel broke, it damaged the front differential and the transmission so the car isn’t very drivable. On a less dramatic note, a month earlier, both back doors stopped working on the same day!! The child locks failed and the doors couldn’t be opened. I consider this a safety hazard, so we spent $$$ to fix it. As we take good care of our car, I am very curious why it’s failing so spectacularly all at once.