NHTSA Complaint #11621012 — 2018 INFINITI Q50
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11621012 |
| Vehicle | 2018 INFINITI Q50 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
The locks on the car automatically keep locking all day long and drain my battery, I have had to have my car jump started and recently towed to Infiniti dealer and they are stating there have been known issues with this electrical problem with rain getting into the sunroof and deteriorating the lines that short out the other systems. I have a bumper to bumper warranty that I took out with the Infiniti Dealership but they are stating only part of the repairs will be covered by the warranty and not the sunroof part and that will cost me $1,300 to fix. If this is a known problem, how is this not a recall and why do me, the consumer, have to pay out-of- pocket for something that is a known issue with the sunroofs on these Infiniti's? Can someone please contact me regarding this issue asap. It started when my car was at Infiniti's body shop in September getting repaired from a hit and run to my vehicle that required replacement of rear left back panel and rear left back passenger driver door (that had nothing to do with this issue) and when I picked the vehicle up they had to jump start my car. They had my car for a month and nothing prior to this was wrong with my vehicle. I don't know if someone left my sunroof open and it rained or what happened since this repair, but now I am having the issue with the car locks automatically/continuously locking and draining my battery. I read online that there is a button that should be available on the dashboard to shut off the automatic locking system, but the dealer has not mentioned this and is stating I need all this electrical things done to my car that will cost over $3,000 and that the sunroof part is not covered. This is absurd and not trusting what I am hearing from the dealership. Please advise asap. Thank you for your time!
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