NHTSA Complaint #11621012 — 2018 INFINITI Q50

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11621012
Vehicle 2018 INFINITI Q50
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

The locks on the car automatically keep locking all day long and drain my battery, I have had to have my car jump started and recently towed to Infiniti dealer and they are stating there have been known issues with this electrical problem with rain getting into the sunroof and deteriorating the lines that short out the other systems. I have a bumper to bumper warranty that I took out with the Infiniti Dealership but they are stating only part of the repairs will be covered by the warranty and not the sunroof part and that will cost me $1,300 to fix. If this is a known problem, how is this not a recall and why do me, the consumer, have to pay out-of- pocket for something that is a known issue with the sunroofs on these Infiniti's? Can someone please contact me regarding this issue asap. It started when my car was at Infiniti's body shop in September getting repaired from a hit and run to my vehicle that required replacement of rear left back panel and rear left back passenger driver door (that had nothing to do with this issue) and when I picked the vehicle up they had to jump start my car. They had my car for a month and nothing prior to this was wrong with my vehicle. I don't know if someone left my sunroof open and it rained or what happened since this repair, but now I am having the issue with the car locks automatically/continuously locking and draining my battery. I read online that there is a button that should be available on the dashboard to shut off the automatic locking system, but the dealer has not mentioned this and is stating I need all this electrical things done to my car that will cost over $3,000 and that the sunroof part is not covered. This is absurd and not trusting what I am hearing from the dealership. Please advise asap. Thank you for your time!

Related Complaints for the 2018 INFINITI Q50

Other ELECTRICAL SYSTEM Complaints

#11567612 The airbag passenger light is illuminated causing air bag system to remain off until resolve. The vehicle was taken i...
#11303046 TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED WHILE DRIVING 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINA...
#11292527 TL* THE CONTACT OWNS A 2018 INFINITI Q50. THE CONTACT STATED THAT THE BACK-UP SCREEN WOULD NOT DISPLAY WHILE THE GEAR...

Recent Complaints for the 2018 INFINITI Q50

#11709489 ENGINE Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. Th...
#11709489 FUEL/PROPULSION SYSTEM Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. Th...
#11709489 POWER TRAIN Filing this complaint regarding a safety-related defect involving the turbocharger system on my 2018 INFINITI Q50. Th...
#11704146 ENGINE Leak in the turbo causing oil to burn and create smoke from the exhaust
#11701863 ENGINE The serpentine belt on my 2018 Infiniti Q50 Sport became contaminated with oil immediately after dealer turbo replace...
Check any vehicle history by VIN - Free vehicle history report