NHTSA Complaint #11620926 — 2015 MAZDA MAZDA3

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number 11620926
Vehicle 2015 MAZDA MAZDA3
Component BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

On Thursday October 9th I drove to work at 11pm and parked my car. I backed up into my space using my back-up camera as I had always did since I had purchased my car in 2019. The next morning when I got home and put my car in reverse to back into my space, I noticed that the back-up camera did not come on. The radio continued to play on the screen, but in never switched over to the camera so that I could use this component to park. After trying several times to try to figure out what the issue was I gave up. I had an appointment that same morning, so I parked my car and came back about an hour later to leave and started my car, pulled out of my space, then put my car in reverse and the camera was back up and running again. I found this to be strange. Most likely this will happen again. I googled/researched this to see if there was a recall for this issue in this make and model and came across a few articles where others had the same or similar complaints. So it all lead me here. It seems as if there is a malfunction in these cameras, if it is happening to others, and happened to me, then it's happening. So what's happening...is my question? Why are these camera not recalled? Do we wait until it shuts down in the middle of us backing up or what? What's next? Can I get someone at Mazda to look at my camera, and replace it? Or is this something I have to live with? I should not have to, neither should I have to pay some outrageous price to get it replace on my own dime. There is definitely an issue with this camera in this make and model. So is anyone going to be fair and do something about this, or wait until there is an accident behind it? If it's a defect in the product, just simply replace it.

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