NHTSA Complaint #11620910 — 2022 HONDA CIVIC

When I tried to start the vehicle on 10/14/24, it did not start, however it started showing various messages on the electronic dashboard. The vehicle was towed to John Eagle Honda Of Dallas (Honda Dealer) on 10/14/24 around 11:15 AM. I am enclosing the diagnostic report run on the vehicle by the John Eagle Honda of Dallas on 10/15/24 which shows some of the messages I had seen on the dashboard. My dashboard never showed me low battery at any time but the car did not start and the message of lane departure, brake failure messages came on the dashboard. I have LoJack App service on my phone which tracks everything on my vehicle.I used the vehicle on 10/11/24 and 10/12/24 and there was no issue in the vehicle nor did I see any dashboard warnings. The dealer kept the car overnight stating that they were too busy on 10/14/24 and promised me that they will provide alternate vehicle on 10/15/24 morning as per my phone call. I went to the dealership on the 15th at 8:50 AM to pick up the alternate vehicle, the service advisor said I can take my vehicle since he had changed the battery and it was safe to drive and did not provide me the invoice for the replaced battery. I asked the service advisor for the diagnostic report and he informed me that everything was okay in the report. I insisted on taking the print out of the diagnostic report and had to wait to collect it. Seeing the time on the report I am able to understand that they ran the diagnostic report while I was waiting. After driving my vehicle from the dealership and not having new battery invoice in my hand I called Honda motor company customer service and narrated my dealership visit details along with being uncomfortable on the safety of the vehicle. I didn't get any help from them as well. They created a case number for me. They said that someone will reach out to me and no one has till date. If you need any other information please feel free to contact me.