NHTSA Complaint #11620549 — 2020 FORD F-350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11620549
Vehicle	2020 FORD F-350
Component	UNKNOWN OR OTHER
Date of Incident	March 18, 2024
Date Filed	October 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ACCESSORY PROTOCOL MODULE (APIM)- faulty, there is a service bulletin for the 2020 F superduty trucks when the APIM fails the stereo locks up of goes black which is causing distracted driver to reset during driving to get the GPS directions working. The voice over does not work and have to input address manually. The phone sync does not work and cannot get the original owner out of the system even through Ford pass relating to possible theft and or changing the door code. The interior Ambiant lights do not work and I am concerned the adaptive cruise control and crash alert might be a major concern if not replaced. My Ford dealer has deemed my APIM is bad and unable to update the software and GPS and was quoted over $1500 to replace on my truck.

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