NHTSA Complaint #11620436 — 2017 FORD EXPEDITION

While driving, the speedometer began to bounce around. This caused erratic shifting. At one point the speedometer went to zero while we were still moving. I pulled over put it in park and it would not go into gear. During this the air bag light came on. After turning the vehicle off and back on again, everything went back to normal. Over a period of days, it would do the same thing again, but not as bad as the time listed above. The speedometer will bounce around while driving and cause moderate shifting issues. I took the vehicle into a shop, and they ran the code as being Output Speed Sensor. After research, it appears Ford had a recall on output speed sensors for 2014 F-150 vehicles (Recall Reference Number 24S37) which use the 6R80 transmission. I contacted my local Ford dealership and Ford corporate via chat, and both told me my 2017 Expedition was not covered under that recall. Since my vehicle uses the same transmission, I inquired as to what they did to fix the output speed sensor issue. They could not provide me with that information. I have several videos of the speedometer bouncing around, but am unable to upload them here.