NHTSA Complaint #11620152 — 2014 KIA SOUL

The engine light and oil light were coming on and the engine was making horrible noises. My wife called me and we had it towed to the nearest dealer, Allentown KIA. The paperwork we received from KIA stated if those 3 things occur, get towed and the dealer will look the car over over. According to the paperwork that we received it could be possible for the engine to be replaced and in addition, a knock sensor recall should be performed. After sitting at the dealer a month before it was diagnosed, they came back with a quote for $9000 for the engine to be replaced because of upper and lower engine noise and timing chain noise, at my expense. I was told it was not covered because I never had the knock sensor recall performed. I never received any paperwork for the recall to be performed. I am a mechanic and I take my car to a private garage for all my service work. I was told there were other recalls not performed. The second person from KIA said that because of an EVAP leak, the engine could not be replaced and they checked the rod bearings by not even taking the engine apart. The engine light is on, the oil light flickers and the engine makes various noises and consumes oil. I do not know what the real story is but I feel my engine should be replaced. I do not know what to do and I own another KIA.