NHTSA Complaint #11620073 — 2021 FORD ESCAPE UNKNOWN OR OTHER

Complaint Details

ODI Number	11620073
Vehicle	2021 FORD ESCAPE
Component	UNKNOWN OR OTHER
Date of Incident	April 30, 2024
Date Filed	October 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

My drivers door was making strange noises and not staying open. Took it to a ford dealer. They assessed it needed to be replaced as others are having the same issue. When I got my car back, now I can’t roll my window down except for a few inches. Safety issue! I’ve been waiting at least 4 months for a new door. The passenger side is to be fixed also because faulty parts were used when it was manufactured. Absolutely no word from the dealer when this will be repaired.

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