NHTSA Complaint #11619916 — 2011 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11619916
Vehicle	2011 TOYOTA PRIUS
Component	SERVICE BRAKES
Date of Incident	October 14, 2024
Date Filed	October 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

The brake booster has failed. I was driving, and the ABS, Brake, and Traction Control lights suddenly came on. The brakes felt less powerful. I drove the car Broadway Toyota in Portland, Oregon for maintenance. I was told that the system has failed, and while this is a known issue. It is not currently covered. I was also told that the car is not safe to drive. Toyota had a "Customer Support Program" to cover this issue. However, the program expired on Oct. 8th, 2021. Had I known, I would have brought it in prior to the expiration date. This seems like a recall issue. In Toyota's paperwork for the Customer Support Program, it states that Toyota is aware of "certain internal malfunctions of the Brake Booster Assembly"!

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