NHTSA Complaint #11619645 — 2013 MERCEDES-BENZ E350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11619645
Vehicle 2013 MERCEDES-BENZ E350
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I don’t know why your system is stating that there is not a recall there definitely is a recall in 2023. They recalled the subframe with the extended warranty covering it because it’s been corroded and nearly dropped out of the bottom of my car. I only found out that it was so rusted and corroded by taking it to an auto mechanic because my brakes spongy and my brake light came on, so I took it in automatically to get looked at, and the mechanic said that I needed two rear brake lines, and then proceeded to tell me about the corrosion all around my subframe which needed to be replaced, which is under warranty however, my question is why is the brake lines not covered when I’ve been reading numerous complaints about the corrosion of it and yet they still have not put an extended warranty to cover that Which they should do now before a definite recall is set in place with all of the complaints coming in. I’m very upset because now Mercedes is telling me that another $3000 job. I do not have an additional $3000 for this to get fixed so I ask you, how can I get some help here?

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