NHTSA Complaint #11618950 — 2022 HONDA CIVIC

The contact owns a 2022 Honda Civic. The contact stated while driving at an undisclosed speed, there was a rubbing sound coming from under the hood. The vehicle was taken to the dealer where it was diagnosed with EPS gearbox failure. The contact was informed that the EPS gearbox needed to be replaced. The EPS gearbox was replaced under an unknown recall however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the bolts needed to be re-torqued. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer and the contact was informed that there was a crack between the display unit and the dashboard causing the rubbing sound. The contact was informed that a special tape was used to close the gap. The failure reoccurred. The vehicle was taken to the dealer and the contact was informed that unknown bolts were not in the proper location and needed to be re-aligned. The bolts were realigned; however, the failure reoccurred. The vehicle was taken back to the dealer and the contact was informed that the hood hinge needed to be replaced. The hood hinge was replaced. The vehicle was repaired, however, the failure reoccurred. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was recently notified of a possible buyback option. The failure mileage was approximately 25,527.