NHTSA Complaint #11618891 — 2024 TOYOTA RAV4 PRIME

UNKNOWN OR OTHER issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11618891
Vehicle	2024 TOYOTA RAV4 PRIME
Component	UNKNOWN OR OTHER
Date of Incident	August 13, 2024
Date Filed	October 9, 2024
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

Main infotainment display doesn't switch to night/dark screen even though the settings is set to automatic mode. As a result the display is extremely bright especially in dark and rural areas blinding the driver. It caused me to hit a curb and blow a tire. I went to a Toyota dealer 3 times but they didn't not fix it. This occured on August 13 2024 at around 9:30 PM. I filled a complaint with TOYOTA but every time I called they promise they will address the issue but it's now 2 months and they have not done anything. I am not sure what to do next but the display remains an issue .

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