NHTSA Complaint #11618803 — 2023 AUDI Q4 E-TRON

My first two years of ownership of the Juicebox 40 were pretty uneventful. However, over the last few months my Juicebox 40 became very unpredictable. Sometimes it would charge outside of the Time of Use (TOU) settings I had defined in the Enel X way app. Sometimes it wouldn't charge during the times it was supposed to be charging. There were a lot of random error messages. My hypothesis was that the Juicebox was receiving contradictory commands from multiple sources at Enel X. The support staff at Enel X could not figure it out. Then, on 9/12/24, I walked into my garage and smelled smoke. I had a sense it was coming from where the Juicebox connects to the 14-50 wall plug so I cut the breaker. When I went back to investigate more closely, I saw that the Juicebox had completely melted the 14-50 wall outlet. The smell I was smelling was the 14-50 outlet completely melting down.