NHTSA Complaint #11618527 — 2014 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11618527
Vehicle 2014 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I have been notified that I am in need of a new engine due to possible complete engine failure which is on the near horizon. I have the Lambda II V6 3.3L engine. It is knocking, making noises, hesitates to go, feels like it will stall out at all speeds, and is scaring me terribly. My certified local mechanic replaced a part for failed emissions, which cost almost $900. However the check engine light came back on. They stated I must go to Hyundai because they did not believe they could fix the car as it required a new engine. I took it to my Hyundai dealer, where my contact stated yes it should be covered as it was having the issues as have been identified with this engine. He later came back and stated his managers would not let him put through the claim, and said my estimate was now a whole new timing system at a cost of $4600. My car has less than 83,000 miles on it. My previous Hyundai is still running at 200,000 miles, so yes, I take good care of my vehicles. This is an early equipment failure on the part of Hyundai and Kia that they are now owning up to. I drive on busy 4 lane local roads, and I am afraid of this engine failure. Also, when I did take my Hyundai into the dealership, they did not have the ABS part needed for the recall. I was told it would be in within a couple of days. I have not been contacted back by them if it is in and to schedule me an appt. This is a huge failure in itself! I did make a claim to Hyundai Customer Care, that stated it was out of warranty. Today, I have my car at a 3rd automotive mechanic in the area to get a 3rd opinion. He has a minor timing issue code P0018 that emissions still kicked out once I finally got it passed. I am waiting to hear what he has to say regarding my engine with no beforehand knowledge of what I know so far. If my car catches fire or breaks down or seizes up on a busy road, I don't think that will go safely at all. I am very concerned for my safety and that of others.

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