NHTSA Complaint #11618119 — 2019 RAM 1500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11618119
Vehicle	2019 RAM 1500
Component	STEERING
Date of Incident	May 2, 2024
Date Filed	October 4, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

Heated steering wheel failed. Components and/or wiring melted. This was discovered about 5 months ago and it took that long to get replacement parts because they were on back order. This is a common issue in RAM trucks. If you google you can find the issue in many different articles and Forums, yet no recall on it. Fix is over $1400. It believe the fix is changing a clock spring if it isn't already melted. Mine was melted. This is a long standing RAM issue with back ordered parts. It should be looked at as a recall. It's not a safety issue per say, but seems like a manufacturing defect that is very costly to the customer if they don't have extended warranty.

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