NHTSA Complaint #11617711 — 2007 VOLKSWAGEN EOS

My daughter was driving on the freeway to work around 5am when her sunroof burst onto thousands of pieces. She stated "it sound like a massive explosion and scared her causing her to swerve her car." Thank God it was early in the morning, on a weekend, and with minimal traffic on the road. She was able to pull over safely, and call me. We have now been dealing with the insurance company that tells us the glass is covered, but safelite tells us they are unable to repair it. The volkswagen dealership told us their are 2 windows in the US inventory, but not able too locate them. The cost to repair is estimated $2,400. The dealership said this is a very common issue with the sunroofs to burst like this. My daughter's 2007 eos has less than 100,000 miles on it. Insurance won't total it as nothing is wrong to do so, and other than this window there is absolutely nothing wrong with the car. She can not drive it due to the safety risks of her head being exposed id wrecked, and the car at risk of theft. Please if this happens all the time then why are they not held responsible to replace it? It's just like the leaks on the arms of the hard top that volkswagenis definitelyaware of, and does nothing about. Maybe the un recalled seals that leak in the roof have something to do with the well known sunroof issues, and strings that dry rot out from getting wet. We have replaced the whole string kit and both arms with seals to the roof already. The dealership Larry Miller Volkswagen said these should be recalled due to as many as they have replaced over the years. Please help us. My daughter loves her car.