NHTSA Complaint #11617616 — 2011 TOYOTA PRIUS

I was driving on a surface street at about 40 miles an hour and then the brakes suddenly don't work. You have to press on the brakes very hard to make them stop. All the safety warning lights were lit up on the dash. Took the car into the Toyota dealership and they said that there was a brake booster and pump customer support program but it's now expired so they won't fix it for free. The brake booster part is about $2000. I contacted Toyota Customer Service and asked them when they sent the notices out for this. They looked up our vin number and said that the notice was sent to the previous owner, since we bought the vehicle used from a Toyota dealer. Spoke to a Toyota supervisor from customer service and told them we never were notified to fix the brake booster. The supervisor said they will not pay for the repair. I think this should be a safety recall and Toyota needs to repair these parts. It's very dangerous to drive the car when the brakes fail to stop.