NHTSA Complaint #11617563 — 2023 TESLA MODEL Y

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11617563
Vehicle	2023 TESLA MODEL Y
Component	VISIBILITY/WIPER
Date of Incident	September 26, 2024
Date Filed	October 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I noticed that the car window glass broke without any external impact, and there are no signs of external damage. I suspect this may have been caused by stress fractures due to improper assembly. From what I understand, stress fractures often occur at the edges without any signs of external impact, which matches this situation. But Tesla service refused to admit this is a flaw of installation and refuse to replace it under the warranty coverage. After exploration, I found there are plenty of similar cases happened on the internet. And some of them were treated as flaw, some not. How Tesla identify this kind of case as flaw or not? They didn't even check my out in person. I cannot accept that!

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