NHTSA Complaint #11617499 — 2004 FORD RANGER AIR BAGS

Complaint Details

ODI Number	11617499
Vehicle	2004 FORD RANGER
Component	AIR BAGS
Date of Incident	April 15, 2024
Date Filed	October 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I dropped the vehicle off in April, Bought it off facebook marketplace in March. Since then, I have dropped the vehicle off at Big Star Ford in Pearland texas, and it has been there until today [XXX]. They FINALLy called me to tell me they cannot get parts for this 2017, or the 2023 recall that must be performed, and that I was "Free to come pick my vehicle up from them" It has been over six months with lack of communication, and me sacrificing time to complete in person visits, this is insane. I cannot believe they are still allowed to service vehicles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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