NHTSA Complaint #11617492 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated that the front passenger’s side door panel had started to detach from the body of the vehicle. The vehicle was taken to a dealer where the contact was informed that there were no recalls on the VIN and the contact was provided an estimate for the repair. The vehicle was not repaired. The contact stated that while driving at highway speeds, there was an abnormal whining sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the contact was informed that the rear wheel bearing needed to be replaced. The dealer repaired the vehicle. The contact stated that the check engine warning light later was illuminated. The vehicle was taken back to the dealer where the contact was informed that the catalytic converter needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN. The vehicle was not repaired. The failure mileage was approximately 100,000.