NHTSA Complaint #11617460 — 2017 FORD EXPLORER

In November of 2020 Ford Motor Company issued a recall on vehicles manufactured in their Chicago plant for transmissions torque converter issues under customer satisfaction program 20B27/20N07 which was in effect until November 30, 2021. It was not until September 2022 that I personally started having issues, I took my vehicle to Bob Bell a Ford Dealership for a check engine light issue and completing their diagnostics they confirmed it was a torque converter issue. However, I was advised that my warranty had just ended and it was no longer under warranty to be fixed and I would have to pay out of pocket. I contacted Ford Customer Support Division and they opened case number [XXX] in reference. They advised me the recall was over and to contact the NHTSA who can investigate the matter and issue a new recall for my vehicle. I am requesting an investigation into this matter and Ford be held liable to replace the transmission as a recall and refund me the $195.00 I paid for the diagnostic fee. The transmission issue has affected a large number of vehicles which Ford obviously were aware of and those owners whose issues started after the expiration date of the program should not be penalized and made to pay out of pocket especially when this is a know problem and documented problem with the Explorers manufactured out of the Chicago plant. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)