NHTSA Complaint #11617278 — 2022 FORD F-150 LIGHTNING BEV

VIN: [XXX] NHTSA recall number: 23V41800 Manufacturer recall number: 23S30 My car has a current NHTSA, I have scheduled over 5 appointments to have Ford address the reverse lightbar replaced. And all 5 appointments have been unsuccessful at replacing the light since [XXX]. It is now October 2024, over 17 months since the NHTSA recall from June 2023. As of the date of this letter, my next appointment is schedule for [XXX], once again I called Colonial Ford dealership in Plymouth, Massachusetts to confirm my lightbar is available and the service advisor told me it is not in stock, and rescheduled me to [XXX]. This letter pursues, after several failed appointment and long wait times waiting to hear the part is on backorder for the last year. I am attaching proof all appointments and phone calls, and email notices of scheduled appointments, but were unsuccessful since the part is not in at the dealership. Over the course of the last year, I have called monthly and after receiving email and recall notices, and to no avail, each time I am told the part is on backorder and to call back. I continue to have problems with my taillight flickering, and problems with my reverse light for the last six months, recently a few weeks ago, I was given a warning by Plymouth Police Department in Massachusetts. I explained and showed proof of the recall. I have patiently waited since I keep thinking it will be here next month, well it is now almost 1.5 years later and the part is still on “backorder”. Patiently waiting is now a safety issue. I have explained to the service advisor that my car detects an accident collision because of the faulty light and Ford has failed to promptly address and replace the tail light. Please see Ford attached invoices addressing the Collision Detection malfunctioning from November 2023. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)