NHTSA Complaint #11617170 — 2019 RAM 1500

The contact owns a 2019 Ram 1500. The contact stated while driving 65-70 MPH and making a turn, the vehicle lost power steering functionality and almost struck a wall. The contact was able to remain in control of the vehicle. The contact exited the highway and pulled into a parking lot, where the contact turned off and restarted the vehicle; however, the failure persisted. The vehicle remained in the parking lot until the following day. The contact replaced the power steering fuse and temporarily disconnected the battery, and the vehicle operated as needed. The contact stated that the failure had been recurring intermittently. The message "Service Power Steering" was displayed. The contact related the failure to NHTSA Campaign Number: 19V812000 (Steering); however, the VIN was not included. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 122,000.