NHTSA Complaint #11616624 — 2017 FORD EXPLORER

The inside rear brake pads sustained a 66% loss of material in 9260 miles of normal driving. The vehicle was serviced on 10-03-23, 53,446 miles, the fronts pads had 7mm and the rears had 6mm. The vehicle was again service on 09-11-24, 62,706 miles, the front pads had 6mm and the rear had 2mm. I had the dealer take the rear brakes apart and check everything for why the pads wore down so fast. The findings were that all components were in good working order and the outside rear pads actually had 5mm and the inside rear pads had 2mm.The dealer told me they couldn't find a problem as to the extreme wear. I contacted Ford and they couldn't or wouldn't help due to no problem found and brakes being a wear related part. All work was performed at Lithia Ford of Boise.