NHTSA Complaint #11616553 — 2017 KIA SEDONA

I am writing to file a formal complaint regarding a serious issue my vehicle has been unusable since July due to a defective AC control head. I initially took my vehicle to an authorized dealership, and they informed me that the part required is on national back order. After an extensive search, they located the part at a dealership in California, but the order was canceled. I was then told that many replacement control heads are being returned as defective, leaving me without a functioning vehicle. The dealership has indicated that the back order could take anywhere from one week to three years, which is an unacceptable and indefinite delay. I am currently unable to use my vehicle because temperatures in the Phoenix metro area average between 105+ degrees during this time of year. As a mother of four small children, it is unsafe and unreasonable to transport them in such extreme heat without a working air conditioning system. The lack of resolution has placed a significant burden on my family’s daily life. I am requesting immediate attention to this matter, as the situation is now impacting our safety and well-being. The widespread issue with defective parts and lack of availability needs to be investigated and addressed promptly. Thank you for your consideration of this matter. I hope that with your involvement, a timely resolution can be reached or, at the very least, clear communication regarding the availability of the required part can be provided.