NHTSA Complaint #11616452 — 2019 RAM 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11616452
Vehicle 2019 RAM 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

While driving at various speeds, the instrument cluster has malfunctioned on several occasions. The speedometer, tachometer, engine coolant gauge, oil pressure gauge, battery charge gauge, and fuel gage go to "0" while the center information panel begins to cycle through what seems to be all available messages like "Service Power Steering", "Service Electronic Stability Control", "Service Park Brake", "Service Tire Pressure System", "Service Transmission, Continue in D. Do Not Shift or Turn Engine Off", etc. The current mileage windows shows "NO BUS". Sometime the indicator light on the shift selector would go dark, but not always. In most cases, these instrument cluster returns to normal operation, but the issue will resurface in a few days, especially when the ambient temperature is greater than 95F. I took the vehicle to the Griffith/Gunn Dodge Dealership in Seguin, Tx and they "reprogrammed all modules" and stated that the problem was resolved. It wasn't. I returned and got a full refund. This is a known issue and has been documented on many Dodge Ram forums across many year models of trucks. However, no recall has been issued for this extraordinarily dangerous situation. It is unclear if the problem resides in the instrument cluster, the ECM, or wire harness. I urge the NHTSA to force Dodge to recall vehicles with a known issue. I have a video of the issue while traveling 75 mph.

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