NHTSA Complaint #11616299 — 2017 NISSAN ARMADA

On [XXX] my vehicle engine would not turn over. It then lost complete power moments later. The battery was recharged and reinstalled. I attempted to start the vehicle again and it drained the battery. I installed a NEW battery on [XXX] and the vehicle worked properly. On [XXX] I attempted to start the vehicle and the it drained the battery. This time, I called Nissan Customer Service and was instructed nothing old be done until a NISSAN DEALERSHIP ran diagnostics on the vehicle. Obviously, I had to call for a tow because the battery was dead. The tow truck driver was able to jump the battery and I drove to Ron Marhofer Nissan in Cuyahoga Falls, Ohio to have the diagnostics performed. After explaining the problems to the service technician, I was told that SOME Nissans (regardless of model or year), have been experiencing this problem, and the only fix was a battery saver update to the body control module. To date, I have not had any issues since the battery saver update was performed. The issues are, 1. This is a known problem affecting multiple Nissan models, 2. A Nissan Dealership is the only place this problem can be diagnosed or fixed, 3. The only way an owner becomes aware of this problem is after multiple battery issues, and ultimately, a trip to the Nissan Dealership, 4. Nissan is forcing owners to pay for this update that is necessary for their vehicle to run properly, 5. Nissan controls all aspects of the repair and has a monopoly over it INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)