NHTSA Complaint #11616014 — 2024 FORD MUSTANG MACH E

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11616014
Vehicle 2024 FORD MUSTANG MACH E
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

While driving the vehicle electrical console started flashing then lost power and stopped dead in the road. The battery was reading between 70% to 80% prior with a range of over 250 miles still available. Due to complete lack of any power the car could not be moved or placed into neutral for towing. It caused a traffic situation blocking 2 lanes of traffic for approximately 4 hours waiting for roadside assistance for jump start and towing. EV's cannot be towed like a regular car and not having access to the electronics made the car like a brick. Eventually I was able to attain assistance with a jump start that was able to provide enough power to drive onto the back of a tow truck and to the Ford dealership. Roadside assistance noted the 12-volt battery at the front of the vehicle was bulging and potentially overheated creating a potential explosion hazard and lack of electrical support to the main vehicle.

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