NHTSA Complaint #11615697 — 2022 AUDI E-TRON

I'm deeply concerned about the safety risks my family faces due to unresolved Audi recalls. On December 19 and 20, 2023, Audi issued two recalls: one for high-voltage battery modules that may self-discharge, leading to overheating and an increased risk of fire, and another for the 220V/240V charging cable, which can overheat home wiring, posing a serious fire hazard. On September 19, 2024, I took my car to Niello Audi to address these recalls, but they advised me to take the car home despite the significant safety risks. The service representative told me I couldn't receive a replacement charging cable because I did not have the original one; as the second owner, I never received it from the previous owner. He also mentioned that there was no remedy available for the battery issue and to come pick up my car the next day. I'm using an aftermarket charging cable, which the representative warned could increase the risk of fire. But I cannot get the cable required because I do not have the original. I transport my two young children in this car, and the thought of driving an unsafe vehicle is terrifying. On September 20, 2024, I contacted Audi America to file a claim and initiate the buyback process, as there is no safe solution available. I expressed my urgent concerns and requested a loaner car while the buyback is processed, but my request was denied despite stating it clearly was a safety issue. The Audi America representative told me to pick up my car and drive it, even after acknowledging the safety risks. Niello Audi provided a loaner for only one week, which is not long enough to navigate this complex process. This situation has left me feeling incredibly unsafe. My home is at risk of fire due to the unresolved charging cable issue, and I continue to worry about driving a vehicle with these serious problems. The ongoing recalls create an alarming risk for me and my family.