NHTSA Complaint #11615224 — 2009 CHEVROLET MALIBU

The contact owns a 2009 Chevrolet Malibu. The contact stated while driving 30 MPH, the steering wheel became difficult to turn. There was no warning light illuminated. The contact pulled over to the side of the roadway. The contact was able drive to the residence by using excessive force to steer the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed that the electric power steering (EPS) assist motor had failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 14V153000 (Steering). The manufacturer was not notified of the failure. The failure mileage was approximately 245,000.